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Terms of Service apply.
In order to create an account and register on our web site, it is necessary to fill in the registration form, which is located on the REGISTRATION page. To complete the registration process, user should enter the data in the provided boxes and fill in the obligatory parts marked with *. Also, it is necessary to enter valid e-mail address, create password in accordance with the rules noted under the Password box, as well as to confirm the entered password. After filling in the registration form with complete and valid data, click on the REGISTER button.
Registration on our web site enables you to:
Note: after completing the registration process, please check your INBOX, as well as SPAM (Junk) folder.
In case you have not received registration confirmation e-mail, please check whether you have entered valid e-mail address in your registration form.
By logging into your account on our web site, you are able to access following options:
In case you forgotten the password during logging process, please click on the FORGOTTEN PASSWORD button and enter the e-mail address you used for registration purposes.
We will send you the link for acquiring the new password to your e-mail address.
Producst are organized into categories that can be accessed to via navigation (main) menu. It is necessary that you click on one of the main menu categories, which is located within header of the web site and list of all subcategories will emerge. Clicking onto some of the subcategories reveals all the products from selected category.
Producs can be filtered and precisely searched for using filters consisting of assigned criteria, in accordance with your preferences.
Products now can be seen through QUICK LOOK option, which is activated upon hovering the mouse over desired product and clicking onto QUICK LOOK button.
Product search is simple, fast and efficient method of discovering desired article. System performs the search of product related to the keyword, by following the title, code or product category, in order to show matching or closest result.
In case of any problems related to the functioning of electrical devices, it is necessary to stop using the device immediately and to report the problem to the seller and act according to the instructions given.
Our customer assistance can be contacted every workday from 8AM to 8PM and, on Saturdays, from 8AM to 3:30PM, through the following phone number: 00381 21 455 558 .
The legal consumer rights are regulated by Consumer Protection Law (Official Gazette of the Republic of Serbia no. 62/2014 and 6/2016).
A consumer is an individual who obtains goods or services from the market, for purposes which are not of business or any commercial nature (Act 5, paragraph 1, item 2 of the Consumer Protection Law). All customers who use the device for business purposes or other commercial activities are not considered consumers and are not subject to the Consumer Protection Law.
The conformity responsibility period is 24 months from the date of purchase.
This 24 month period is valid only for consumers who use the electrical device for purposes which are not business related or commercial.
The customers who are not subject to the Consumer Protection Law are granted a 12 month manufacturer’s warranty.
Procedure in case of electrical device non conformity:
The goods conform to the contract in the following situations:
The right to file a claim is void in the following cases: